Our unconditional 45 day web hosting guarantee is clear and simple. No legal terms, no sneaky escape clauses: If you are not satisfied with our web hosting services - you can request a refund for as long as you hold a web hosting account with us!
We can do this because we are confident that we will surprise you with our service, professionalism, technical capability and our commitment to your being the only web hosting company you will ever need.
We know that it is not easy to trust a web hosting company if you have been disappointed before with unfulfilled promises and unreliable servers and support. That is why we want to give you a peace of mind with both our 45 day web hosting guarantee and also our 100% Uptime Guarantee. We offer some of the best guarantees in the web hosting industry because we know full well that trust is earned one customer at a time.
Initial 45 Day Full Money Back Hosting Guarantee! If you are not satisfied with your web hosting account for any reason, you may cancel your web hosting account within forty-five (45) days of your account creation date and request to receive a full refund of THE ANNUAL SERVICE CHARGE ASSOCIATED WITH YOUR ACCOUNT. No hassles, no delays, and no questions asked!
Life Time Pro-Rated Money Back Hosting Guarantee! After the initial 45 days, if you are not satisfied with our hosting services at any time during the life (duration of time that you have paid for) of your hosting account, you may cancel your account and receive a pro-rated refund for any time (days) remaining on your web hosting account. This life time pro-rated money back guarantee is unique in the web hosting industry and adds even an extra level of satisfaction protection for our customers. Most web hosting companies stop guaranteeing their services at 30 days and offer no pro-rated refunds for the duration of the account. With Frontline you can even cancel two days before your renewal and request a refund for the pro-rated last day if desired!
All cancellation and refund request must be made by the official account holder for the hosting account using our secure online cancellation form and shall be effective upon receipt by Frontline. For security reasons, to cancel a hosting account you must use the secure form and enter the control panel password that was sent to you when you opened the account. You must request the refund on the cancellation form and then you will receive it within 14 days of account cancellation.
Please note that we can only refund back to the same credit card or method in which the latest fees were paid to us. REFUNDS WILL NOT INCLUDE ANY OTHER CHARGES INCURRED BY CUSTOMER SUCH AS SET-UP FEES, DOMAIN NAME REGISTRATION FEES, AND ADDITIONAL SERVICE CHARGES (including additional disk space, SQL or MySql database fees, domain pointer fees, sub-domain fees, SSL certificate fees, bandwidth overage fees, site uptime availability credits, etc).
Reseller Account Upgrade Limitation: There are no refunds available for upgrading to a reseller web hosting account from a standard web hosting account so it would be advisable to start off with a reseller account if that interests you. You can of course maintain the standard account for the full term and then cancel it on the last day. Then set up the domain under your reseller account.
Refunds do not apply to accounts that have been suspended or cancelled for violating our Web Hosting Terms Of Service