FAQs

What is a Virtual Domain?

Virtual Domain Hosting means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With Virtual Domain Hosting, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

How long does it take to set up a new account?
Typically a few hours if you placed your order over the phone and within 24 hours if it was placed online. However for large orders credit card verification may be necessary and those accounts are setup within 2-3 days.

Can I upgrade my account?
Yes you can. Either through your control panel or you can send an E-mail to billing@Frontline.com with your domain name, current account plan and desired account plan and they will do a price estimate on the plan upgrade and get back to you in 24-48 hours. There can be costs involved with plan upgrades raging from $21.00 USD to $46.00 USD Please see the Billing Department's page for more details..

How do I get a domain name?
You can register a domain name with Frontline during the sign-up process or your can go to any domain registrar and follow their steps to purchase your domain name. Or by going to our Domain Registration page here

Do you handle the domain registration process?
Frontline can register .com, .net and .org domain names for you. However you can not register any other extensions at this time through Frontline.

Do you support domain extensions other than .com, .net and .org?
Frontline supports all domain extensions available.

What is a domain transfer?
A Domain Transfer is a little less than it sounds. Because all of our clients own their respective domain name(s) we just ask that they have the DNS settings (Domain Name Server) have any request for the domain name be directed to our servers. Frontline does not become the owner of the domain name they just are the place the domain name points to.

How long does it take for my domain to become active?
Typically 24-48 hours need to pass before the domain name or any changes made to it will be reflected on all the computers across the world.

When I register a domain name who will have ownership of it?
When you register a domain name you are the sole owner of it and you should watch out for companies who host you that own your domain name. Should you wish to cancel their service they still retain ownership of your domain name. Frontline does not do this. All of our clients own their domain names and Frontline has no control over their settings or registry information.

Can I transfer an existing domain to your servers?
Yes, all you need to do is enter into your domain management area with your domain registrar and have the DNS settings pointing to Frontline's servers. Once this is done within 24-48 hours all of the mainframes on the internet will update their records and point your domain to our servers where your website is located.

Will I have unlimited access to update my pages?
Yes you do, all of our customers have 24/7 access to their FTP accounts and can update pages at anytime.

How is billing handled?
Billing is handled automatically by our control panel. Most billing matters can be taken care of in the control panel, however some account upgrades and other special circumstances are handled by our Billing Department. Please note that it can take as long as 5-7 Business days for your e-mail to be looked at, investigated and your issue resolved by our billing department. Frontline does not cursory pass over important billing issues.

Do you offer dial-up Internet access?
We do not offer any Dial-up Internet access. Frontline is a web hosting provider not an Internet Service Provider (ISP). An ISP such as AOL, MSN or Earthlink offer such services.

Does Frontline place any kind of advertisements on your web site?
Frontline does not place any advertisements of any kind on your webspace. Unlike free web hosting providers we do not require you place a banner ad or any other advertisement on your website. You of course can place your own advertisements as you wish on your web space.

Do you host adult related sites?
Due to the large traffic and unwanted attention that adult sites bring Frontline does not offer adult site hosting. Any such hosting is a breech of our Terms and Agreements and that account will be closed promptly. Frontline is a clean web hosting service with good morals and values.

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

Can I subdivide my space and resell it?
No you can not. We have a separate plan for Resellers if you wish to become a member of the ever growing Frontline Resellers please go to this page: Frontline Resellers

Can I access my domain address with or without the "www"?
Yes your website will work typing in any of the following commands into your browser.
http://www.yourdomain.com
www.yourdomain.com

Where is the Terms, Agreement and Acceptable Use Policy?
Terms and Agreements
Acceptable Use policy
Privacy Policy
Copyright Policy