Frequently Asked Questions

General Questions About Web Hosting

What is a Virtual Domain?
How long does it take to set up a new account?
Can I upgrade my account?
How do I get a domain name?
Do you handle the domain registration process?
Do you support domain extensions other than .com, .net and .org?
What is a domain transfer?
How long does it take for my domain to become active?
When I register a domain name who will have ownership of it?
Can I transfer an existing domain to your servers?
Will I have unlimited access to update my pages?
How is billing handled?
Do you offer dial-up Internet access?
Does Frontline place any kind of advertisements on your web site?
Do you host adult related sites?
Can I use my account for commercial purposes?
Can I subdivide my space and resell it?
Can I access my domain address with or without the "www"?
Where are the Terms, Agreement and Acceptable Use Policy?

General Support Questions

What are the DNS settings?
What are the E-mail settings?
What are the FTP settings?
What are the FrontPage Settings?
What are the paths for CGI?
What is the path for PERL?
What is the sendmail path?
Where is the webmail located?
Where is the MySQL database located?
What server am I on?
What is my Temporary URL?
How do I add a domain name to my account?
How can I have additional domain names point to my current domain?
Do I have SSH or Telnet access?
How long does it take for my domain to become active?
How can I FTP files to my website?
I'm on a Mac can I use a Mac FTP program?
How many FTP Accounts for your hosting plans?
I uploaded my new webpage, but I still see the old one, what is wrong?
I am getting notices about nearing my traffic limit. What is this?
I am seeing charges in my Online Billing. Where are they coming from?
Do you support Active Server Pages?
Are 3rd level domains available (anyname.mydomain.com)?

Questions Regarding Domain Names

What is a domain name?
How does a domain name work?
How do I get a domain name?
Do I own my domain name?
What is a domain name transfer?
What is my domain name?
How can I access my domain name?
What are DNS settings?
What should my DNS settings be?
How do I edit my DNS settings?
How can I get my password to edit my settings?
How do I renew my domain name?
Do you support domain extensions other than .com, .net and .org?
Can I transfer an existing domain to your servers?

E-mail Support Questions

What are the E-mail settings? (Generic)
How do I setup my Outlook to download my e-mail?
How do I add an e-mail address?
How can I get my e-mail sent to my 3rd party e-mail account?
How do I make a mailing list?
How do I make an Auto-responder?
Why can I not send mail from mail.mydomain.com?
How can I let mailbox users change their passwords without me (the administrator) doing it myself?

What is the difference between Dedicated Servers and Virtual Dedicated Servers?
How are your dedicated servers different than everyone else's dedicated servers?
What kind of equipment do you use?
Do I get full control of my dedicated server?
What services am I allowed to run and install?
Do I own the server?
If I would like to custom configure services on my server that wasn't part of the package can you guys help?
How long will it take to setup the VPS?
How long will it take for my Dedicated Server to be setup?
Can I have multiple IP addresses for my VPS or dedicated server?
Why can't I send mail out from my server? (SMTP)

FrontPage Extensions Questions

What are FrontPage Extensions?
How do I publish with FrontPage?
Does my account have FrontPage Extensions on it?
How do I use FrontPage Extensions?
What are the FrontPage Settings?
What does EDIT mean in the Control Panel?
What does FIX mean in the Control Panel?
Where did my sub-webs go?
Where did my shared borders go?
What does a VTI_CNF error mean?

 

Billing Questions

What does all this mean?
Was I charged for this?
What are the refund policies?
How can I get a Refund?
Where can I cancel my account?
How do I contact Billing?
How do I switch plans?
Promotions
Where are the prices for adding options?
Where can I upgrade my account?